The work here is NOT going well, this Email contains pictures of the, frankly, shoddy work. If the problem was easily resolvable with a few 'modifications' then this would be part and parcel of building work. The builders have had to recalled twice to redo the brickwork around the door because the brickwork could not be resolved to the plans, effectively the door was to far back even though the brickwork was built exactly to plan. They have now come to a 'compromise' and have deviated from the plans. This will require the fitters to add a 'trim piece' to cover the gap between door and wall. This should not happen!

 

CONSTRUCTION

 

However, there seems to be fundamental problems with the planning and design, one of the main problems being that the valley gutter cannot drain because there is an uphill 'drop' to the waste pipe. The gutter is also constructed incorrectly, you cannot rely on sealant to seal a drain, it must be planned and constructed correctly. This is not the case in this build.

 

 

 

 

The second major problem is that there is a 20mm gap which indicates an error on the plans or the construction of the window and door units. This gap is has been filled with expanding foam and the internal trim parts are suspended using blocks of wood.

 

 

 

The lead-work looks like it has been knitted in place, it is not symmetrical and does not look right. The fitter said he 'hated doing Lead work', and I can understand his attitude

 

 

The floor was made to the wrong height, the depth is too great for screed. We were told that 'someone' will come and add some more insulation to bring it up higher. The builders said 'it will be warmer because you will have two layers of insulation'. I would have just liked to have seen it made correctly to start with.

 

 

There are also a couple of other examples of shoddy work including the external 'crown' which has been cut with a Stanley knife to fit, it is distorted and fails to align with the internal trim.

 

 

 

PLANNING

 

We still do not know when the other tradesmen are planned to arrive. We were told by the Project Manager that the other trades will be here 'some time towards the end of next week'. I cannot understand why there is no definite cohesive planning in place. It has already been two weeks in construction and it looks like it is going to be another two weeks yet before it is anywhere near completed.

 

CONCLUSION

 

This has been a mess from start to finish. We want action to resolve these issues. If it means tearing it down and starting again then so be it. The work will have to be completed in a single day due to the fact that we don't have an interior wall anymore.

 

The salesman said that the conservatory would be completed 'in around 4 days'.

The salesman said that we should choose Everest because they are 'The Best'.

 

From this experience I do not see any promises being kept.

 

Please get the surveyors back here to find out what went wrong. I do not need platitudes from the Project Manager, I am not stupid and I can see when fundamental mistakes have been made. The conservatory has been constructed incorrectly, possibly by design.

 

I will take this further and higher up the Everest Organisation in I have to, please resolve these issues quickly.

 

Since this letter was written we have had the builder's back again to redo the brickwork around the door....they fitted bricks in the wrong colour, and they went downhill! So they did it again, and then they had to come back again to redo more brickwork that had enormous gaps between bricks.

After that we had a new set of Everest fitters who proceeded to tear the whole thing down again, and seeing that the original fitters had taken down our Sitting room wall, they boarded up our house with plywood!:

Our lovely garden has now been turned into an Everest scrap yard:

Here's a picture of the method Everest used to seal the windows in place.....lots and lots of sealant! The windows should be sealed by design NOT by pints of sealant. This picture shows the precision parts that meet under the crown:

 

I will post more of this story is it develops........